Generally speaking we can use almost any item to make your keepsake, however they generally work best when using fabrics of a similar weight (thickness). Really thick knitted fabrics or heavy fleece can be a problem. Using items of a similar thickness also helps in the uniformity of the item. We regret that we cannot use swimwear or plastic rain jacket. If you have a query about a particular item please drop us an email before ordering.

Each item listing will give you the approximate number of items required for that keepsake, please bear in mind that if a lot of your items are newborn or smaller we may require extra.

If we do not have enough items to complete your keepsake we will contact you and arrange for you to send some more to us. If you have sent too many items and some have not been used we will return these along with your keepsake. Please do not deliberatly send too many as this will increase the postage charges which will be invoiced for the additional payment. Offcuts and the remnants of clothing used will be kept on the premises for a minimum of 2 weeks, should you wish for them to be returned please get in touch and this can be arranged at your own expense.

We are aware that the scent of loved ones can also hold a very sentimental importance but we do ask that items are in a clean condition. If your items are really worn out they may not be suitable to create particular peices as it will not be durable, please get in touch if you have any concerns. Be aware that we will try to avoid any stains or marks on items however this isn't always possible due to the size of the pattern used.

Yes, if you choose to add in additional small items of clothing and accessories these can be worked into the patchwork or sewn over the top using applique technique.

Please contact us BEFORE ordering if you require your item before our turn around time. Whilst we will try to accomodate this request during busier periods this may not be possible therefore it is best to check first.

The most up to date turn around time can be found on the product page. Very occasionally due to unforseen circumstances this may change after ordering, in this case you will be emailed and notified at the earlist opportunity.

We advise that you post items in a secure waterproof mailing bag via a recorded service or courier to minimise loss and damage. It is important that you put a reference in to yourself so we know who it's arrived from.

Please post your items to: Quaint and Cosy 41 Barbury Crescent Plymouth PL6 7EL Once you have paid your invoice for keepsakes please post your items within 17 days of invoice date. We regret that we cannot store items before your slot is available. The turnaround time starts from the day we receive your items.

We are happy to offer international shipping, the cost will be covered by you, the customer. If you would like extra infomation or a shipping quote please get in touch.

Yes, we are all ears to new ideas and enjoy creating items personalised for you. Please note that we will not copy or replicate something that another company is producing but are happy to take inspiration.

Unfortunately due to too many many customers not adhering to appointment times or notifying us we no longer offer a drop off/ collection service.