Thank you for shopping at Quaint and Cosy
You will receive a shipping confirmation email once your order has been dispatched
Orders are not dispatched during weekends or holidays.
In the unlikely event that your item is lost or damaged during post, we are responsible and will offer a full refund or replacement once proof has been provided.
Delivery delays can occasionally occur.
We offer free postage on memory blankets only, these will be returned via a signed for service with compensation to cover the face value.
International shipping can be arranged on request, please contact us for a quote.
Due to the nature of our products being handmade and personalised we do not offer returns or refunds unless the item is faulty. Please be aware that the visual appearance of keepsake memory items can greatly vary depending on the items you provide us. If you are not happy with your order please get in touch straight away to discuss it.
Payment can be made via the website using Paypal, you will not require an account to do this as you can check out as a guest. If you have chosen to spread the cost with our 'split pay scheme' then you will be emailed an invoice for the remaining balance to be paid in instalments.